Insurance and payment
Humana Urgent Care in Bolingbrook, IL
Yes, Pioneer Physicians Urgent Care in Bolingbrook, IL accepts Humana. We’re open for Humana urgent care every day, 8 AM to 8 PM, and walk-ins are welcome. Humana plans differ in their networks and rules, so call (630) 914-5373 before your visit to confirm your specific plan.
- Open 7 days, 8 AM to 8 PM
- Walk-ins welcome
- X-ray and rapid tests on site
- Kids and adults
- Medicare and Medicaid plans accepted
Humana urgent care visits at our Bolingbrook clinic
We accept Humana at our walk-in clinic at 148 S Bolingbrook Dr, for adults and for children. You can come in without an appointment, or save your spot online before you leave home. Late in the evening, the booking page offers times for the next day.
We ask every Humana member to do one thing first: call to confirm your specific plan. A Humana card can belong to a Medicare Advantage HMO, a PPO, a plan for people who have both Medicare and Medicaid, a Medicare Supplement policy or a drug plan, and each one is handled differently at check-in. Keep the card in front of you when you call so you can read us the plan name printed on it. The other plans we take are on our insurance page.
Romeoville is about 10 minutes away by car, Woodridge about 11 and Lemont about 14.
Which Humana plan is on your card?
The plan name and type on the front of the card tell you how your visit will be billed. Humana announced in 2023 that it would leave the employer group medical plan business over the following 18 to 24 months. The company said it would keep its Medicare Advantage, group Medicare, Medicare Supplement, Medicare drug plan, Medicaid, military and dental and vision lines. If your card came through a current or former employer, it may be a retiree Medicare plan, or a dental or vision plan that does not cover a medical visit.
Humana cards for Medicare-related coverage include these:
- A Humana Medicare Advantage HMO, such as Humana Gold Plus HMO. Humana tells providers that HMO-POS on a card means the plan has some out-of-network benefits, and HMO SNP means a Special Needs Plan.
- A Humana Medicare Advantage PPO, which lets you see providers outside the network, usually at a higher cost.
- Humana Dual Fully Integrated (HMO D-SNP), for adults with both full Illinois Medicaid and Medicare. The Illinois Department of Healthcare and Family Services lists it as one of four plans of this kind, available since January 1, 2026.
- A Humana Medicare Supplement (Medigap) policy, which works alongside Original Medicare.
- A Humana Medicare drug plan (Part D), which pays for prescriptions, not for the visit itself.
Which Humana card do you have?
- Humana Medicare Advantage (HMO, HMO-POS or PPO)
- Show your Humana card at check-in. Keep your Medicare card in a safe place at home.
- Humana Dual Fully Integrated (HMO D-SNP)
- Show your Humana card. This one plan carries both your Medicare and your Illinois Medicaid benefits.
- Humana Medicare Supplement
- Show your Medicare card and your Humana card. The Humana policy helps pay your share of Original Medicare costs.
- Humana Medicare drug plan (Part D)
- Show your Medicare card for the visit. The Humana card covers prescriptions.
- Humana dental or vision plan
- This card does not cover a medical visit. Bring the card for your medical coverage.
- TRICARE in Illinois
- Handled by TriWest, not Humana Military, since January 1, 2025. Call us to ask about TRICARE.
Do Humana plans need a referral for urgent care?
It depends on whether you have an HMO or a PPO, so check before any visit that is not an emergency. In its guide for doctors and clinics, Humana says its Medicare Advantage HMO plans typically require referrals, and that the rules vary with the service, the member’s assigned primary care physician and the area.
Medicare’s HMO guide explains the network side. HMO members generally must get care from providers in the plan’s network. The exceptions include emergency care and urgent care outside the plan’s service area. A trip to our clinic from a home near Bolingbrook is not out of area, so for a Humana HMO member, our network status is what matters. Medicare also warns that care outside the network can leave you paying the full cost.
PPO members have more room. Medicare says PPO plans do not require a referral to see a specialist, and you can use out-of-network providers for covered services, usually at a higher cost. If you are unsure which type you have, the customer service number on the back of your Humana ID card can tell you.
Check your Humana plan, then walk in
Keep your Humana card handy, call (630) 914-5373 to confirm your specific plan, and walk in any day or save your spot online.
What to bring to your Humana visit
Bring the card that pays for medical care, plus a photo ID. According to Medicare.gov, people in a Medicare Advantage plan show the plan’s card, not their Medicare card, and keep the Medicare card somewhere safe. People with Original Medicare show the Medicare card and carry any supplement or drug plan card as well.
- Your Humana member ID card, if you have a Humana Medicare Advantage or dual plan
- Your Medicare card and your Humana card, if Humana is your Medicare Supplement or drug plan
- A photo ID
- A list of your medicines and any allergies
- The name of the primary care physician your Humana plan assigned, if it assigned one
What a Humana visit may cost
Your plan decides your share of the cost. Humana’s guide to urgent care coverage says most Medicare Advantage plans charge a flat copay for an urgent care visit, and it points members to the plan’s summary of benefits for the exact amount. Your Evidence of Coverage spells out the full rules.
Tests done during the visit follow your plan’s rules too. Depending on the problem, we may take an X-ray, test for strep, flu or COVID, test your urine or record an EKG. Blood drawn at the visit goes to an outside lab for testing. A Medicare Supplement policy works with Original Medicare and helps pay your share of the costs, such as coinsurance and deductibles.
If your plan will not cover a visit, you can pay for it yourself. The cost is the visit plus whatever tests turn out to be needed. For current self-pay pricing, call the front desk at (630) 914-5373. Our self-pay page explains more.
If your Humana plan does not include our clinic
If your Humana plan does not list us, you can still pay for the visit yourself. A PPO plan, and in some cases an HMO-POS plan, may pay part of an out-of-network visit, though your share is usually higher. An HMO member should check the plan’s provider list for an in-network urgent care, which is where Humana’s own guide sends Medicare Advantage members to look.
Networks also shift over time. Medicare notes that if a provider leaves your plan, the plan will tell you. If you switch Humana plans, or join Humana for the first time, call us before your first visit on the new card.
The Pioneer walk-in visit
How a visit works
- Step 1Walk in or save your spot
No appointment needed. You can also save your spot online before you leave home.
- Step 2Check in
Bring a photo ID, your insurance card and a list of the medicines you take.
- Step 3See a provider
Get examined, with X-ray and rapid tests on site when you need them.
- Step 4Leave with a plan
You go home with a care plan and clear next steps.
Why families in Bolingbrook choose Pioneer
Walk-in care that fits real life
Open 7 days a week
8 AM to 8 PM, weekends included, so a Saturday sore throat does not have to wait until Monday.
X-ray and tests on site
X-ray every day we are open, plus rapid strep, flu and COVID tests, urinalysis and EKG.
Care for kids and adults
From infants through the teen years, and adults of every age, in one clinic.
Insurance and self-pay
Aetna, BCBS of Illinois, Cigna, Humana, Medicare, Illinois Medicaid plans and UnitedHealthcare. Call to confirm your plan.
Questions and answers
Questions we hear often
Still not sure? Call (630) 914-5373 and we will help you decide.
Is there an urgent care near me that takes Humana?
Yes. Our Bolingbrook, IL clinic at 148 S Bolingbrook Dr takes Humana, and we ask you to call first to confirm your specific plan. Darien and Lisle are each about a 14-minute drive away, and downtown Naperville is about 18 minutes. We’re open 8 AM to 8 PM every day of the week, including weekends, and walk-ins are welcome.
Does Humana cover urgent care visits?
Yes, Humana’s Medicare plans cover medically necessary urgent care, but your plan sets the details. Humana’s guide says Medicare Part B and Medicare Advantage plans both cover these visits, and that where you can go and what you pay depend on your plan. Your summary of benefits shows your urgent care copay. A Humana dental or vision plan does not cover a medical visit. Call us to confirm your specific plan before you come.
Do you accept Humana Medicare Advantage plans?
We accept Humana and we accept Medicare, but we check each Humana plan before we promise anything. Humana Medicare Advantage plans come as HMO, HMO-POS and PPO plans, each with its own network. Call (630) 914-5373 with your card nearby and tell us the plan name printed on it. Our Medicare page explains how Original Medicare and Medicare Advantage differ at urgent care.
I have Humana and Illinois Medicaid. Can I come in?
Call us first so we can check your specific plan. We accept Humana and Illinois Medicaid, including HFS coverage and the Meridian, CountyCare, Molina and YouthCare plans, but a dual plan has its own network. Illinois adults 21 and older with full Medicaid and Medicare Parts A and B may qualify for a fully integrated dual plan, and the state chose Humana Dual Fully Integrated (HMO D-SNP) as one of four.
Is my TRICARE coverage through Humana?
Not in Illinois anymore. TRICARE says Humana Military still runs its East Region, but Illinois moved to the West Region on January 1, 2025, and TriWest Healthcare Alliance now handles it. TRICARE is a separate program from Humana’s Medicare plans. Call (630) 914-5373 to ask about TRICARE before your visit.
Can your clinic be my primary care provider under a Humana plan?
We offer primary care in Bolingbrook, but whether you can name us as your Humana primary care provider depends on your plan’s network. Medicare says most HMO members must choose a primary care doctor, while PPO members do not have to. Call Humana member services and call us at (630) 914-5373 to check before you make a change.
Sources for this page
- Does Medicare Cover Urgent Care Visits?. Humana.
- Physician/Facility FAQ: Humana’s Medicare Advantage (MA) Health Maintenance Organization (HMO). Humana.
- Humana to Exit Employer Group Commercial Medical Products Business. Humana.
- Health Maintenance Organizations (HMOs). Medicare.gov, Centers for Medicare & Medicaid Services.
- Preferred Provider Organizations (PPOs). Medicare.gov, Centers for Medicare & Medicaid Services.
- Your Medicare Card. Medicare.gov, Centers for Medicare & Medicaid Services.
- Fully Integrated Dual Eligible Special Needs Plans in Illinois. Illinois Department of Healthcare and Family Services.
- Understanding the New TRICARE Contract Region Changes Starting on Jan. 1, 2025. TRICARE, Defense Health Agency.