Patient guide · Pioneer Physicians
Patient Resources and Answers
These patient resources answer the questions people ask most before a visit to Pioneer Physicians Urgent Care in Bolingbrook, IL: when we’re open, what to bring, what it costs and where to go for care. Our doors open at 8 AM and close at 8 PM every day, and walk-ins are welcome. For a medical emergency, call 911.
- Open 7 days, 8 AM to 8 PM
- Walk-ins welcome
- X-ray and rapid tests on site
- Kids and adults
- Medicare and Medicaid plans accepted
Short answers to the most common patient questions
These five quick answers cover the basics. Each topic has a fuller guide further down the page.
- Appointments: none needed. Walk in, or save your spot online from home first.
- Hours: every day, 8 AM to 8 PM, Saturday and Sunday included. We’re not a 24-hour clinic, and after 8 PM the booking page shows next-day times.
- What to bring: photo ID, an insurance card if you have one, and a written list of medicines and allergies.
- No insurance: self-pay is available. The cost is the visit plus any tests. Call (630) 914-5373 for current self-pay pricing.
- Emergencies: call 911 for chest pain, trouble breathing, signs of a stroke or heavy bleeding. Urgent care is for problems that are sudden but not life threatening.
Planning your visit
Walk-ins are welcome every day, no appointment needed, or you can save your spot online first.
Our guide to what to expect at urgent care walks through check-in, the exam, any tests and what happens before you go home. It also covers waiting. Wait times change through the day as people walk in, so we don’t post a number.
Hours on evenings and weekends
We keep the same hours all 7 days. Our page on urgent care open weekends and evenings covers evening and weekend visits and what to do after 8 PM, when the booking page shows next-day times.
Coming from a nearby town
In-person visits are at our clinic at 148 S Bolingbrook Dr. From the nine towns on our service area page, the drive is about 10 to 18 minutes: roughly 10 from Romeoville, 14 from Lemont or Darien, and 18 from downtown Naperville.
Getting care at our Bolingbrook clinic, step by step
- 1Pick your time
Walk in any day, no appointment needed, or save your spot online.
- 2Bring the basics
Photo ID, insurance card, and a list of your medicines and allergies.
- 3Get seen and tested
X-ray, rapid tests, urinalysis and EKG can happen in the same visit.
- 4Leave with a plan
Ask for written instructions and how you will get any outside lab results.
What to bring and how to prepare
Bring a photo ID, your insurance card and a written list of your medicines and allergies. Check-in paperwork can be done at the clinic, and our patient forms page has the details.
- A photo ID
- Your insurance card, including a Medicare or Illinois Medicaid card
- A list of every medicine, vitamin, herb and supplement you take
- Any allergies, especially to medicines
- For a child’s school or sports physical: the form from the school or team and your child’s immunization record
Write down your symptoms first
Coming prepared helps you get more out of the visit. MedlinePlus suggests writing down your symptoms before any appointment, including when they started, what makes them better and what makes them worse. It also suggests bringing a family member or friend to help take notes, and asking questions until you understand the answer.
Before you leave, ask for written instructions if you want them, and make sure you know which changes should bring you back. If blood was drawn and sent to an outside lab, ask how you will get the results.
Not sure which guide you need?
Call (630) 914-5373 any day between 8 AM and 8 PM with questions about your visit, or save your spot online if you already know you want to be seen.
What we treat and test on site
We treat common illnesses and minor injuries in adults and children, and many tests can happen during the same visit. X-ray runs every day we are open, and splints and crutches are on hand. We also do rapid strep, flu and COVID tests, urinalysis and EKG.
Blood samples are drawn here, then processed by an outside lab. CT and MRI aren’t available here, so if you need either scan, it has to be done at a hospital or imaging center. The full list of what we offer, including physicals, STD testing, telehealth and primary care, is on our services page.
What urgent care treats
What does urgent care treat? lists common illnesses and injuries we treat and the problems that belong in the ER instead. For one symptom at a time, our symptoms and conditions pages go into more depth.
X-rays, lab tests and EKG
Does urgent care do X-rays, lab tests and EKG? explains which tests are done during your visit, which ones go to an outside lab, and what we cannot do here.
Insurance and paying for your visit
We accept Aetna, Cigna, Blue Cross Blue Shield of Illinois, UnitedHealthcare, Humana, Medicare and Illinois Medicaid plans, and self-pay is available. The Medicaid plans we take are HFS, Meridian, CountyCare, Molina and YouthCare. Coverage varies from plan to plan, so call (630) 914-5373 to confirm your specific plan before your visit.
If you pay on your own, the cost is the visit plus any tests it involves, like an X-ray or a rapid strep test. We don’t list prices online. Call for current self-pay pricing, or read the details on our self-pay page.
If you have Original Medicare, Medicare says Part B covers urgently needed care, which it defines as a sudden illness or injury that isn’t a medical emergency. After you meet the Part B deductible, you generally pay 20% of the Medicare-approved amount, and other costs may apply.
Help for parents
We see babies, children and teens for urgent care, but we do not give childhood vaccinations. Our pediatric urgent care handles the everyday problems that bring kids in, and we also do sports, school and annual physicals.
For routine childhood shots, go to your child’s regular doctor or your county health department. Both the Will County and DuPage County health departments run childhood immunization clinics, and the DuPage department asks families to call ahead because clinic times and vaccine supply vary. The questions at the end of this page list where each one gives shots.
For deciding where to take a sick child, MedlinePlus has a guide written for parents. It lists signs that need the ER, such as a baby with a dry mouth, no tears and no wet diapers in 18 hours, or a child who is suddenly hard to wake up or confused.
Other patient resources and phone numbers worth saving
Save a few numbers in your phone now, before you need them. MedlinePlus recommends keeping the numbers for your own doctor, the closest emergency department, a nurse advice line and an urgent care clinic. Your insurance company may offer a nurse advice line, so check its website. To read up on a condition at home, MedlinePlus, from the U.S. National Library of Medicine, explains common illnesses in plain language.
- 911 for any emergency
- Poison Center helpline: 1-800-222-1222. The Illinois Poison Center reports that 92% of cases from the public are resolved over the phone.
- 988 Suicide and Crisis Lifeline: call, text or chat 988 for support with a mental health or substance use crisis, 24/7
- Pioneer Physicians Urgent Care: (630) 914-5373, 8 AM to 8 PM every day
- County immunization lines: Will County 815-740-8143, DuPage County 630-682-7400
The Pioneer walk-in visit
How a visit works
- Step 1Walk in or save your spot
No appointment needed. You can also save your spot online before you leave home.
- Step 2Check in
Bring a photo ID, your insurance card and a list of the medicines you take.
- Step 3See a provider
Get examined, with X-ray and rapid tests on site when you need them.
- Step 4Leave with a plan
You go home with a care plan and clear next steps.
Why families in Bolingbrook choose Pioneer
Walk-in care that fits real life
Open 7 days a week
8 AM to 8 PM, weekends included, so a Saturday sore throat does not have to wait until Monday.
X-ray and tests on site
X-ray every day we are open, plus rapid strep, flu and COVID tests, urinalysis and EKG.
Care for kids and adults
From infants through the teen years, and adults of every age, in one clinic.
Insurance and self-pay
Aetna, BCBS of Illinois, Cigna, Humana, Medicare, Illinois Medicaid plans and UnitedHealthcare. Call to confirm your plan.
Questions and answers
Questions we hear often
Still not sure? Call (630) 914-5373 and we will help you decide.
How long is the wait at urgent care?
It depends on the day and the hour. We don’t post a wait time, because it changes as patients walk in through the day. You can save your spot online before you leave home, and walk-ins are welcome every day. Our guide to what to expect at urgent care covers the rest of the visit.
How much does urgent care cost without insurance?
You can be seen without insurance, because we offer self-pay. The total is the visit plus the cost of any tests you need, such as an X-ray or a rapid strep test. We don’t list prices online. Call (630) 914-5373 for current self-pay pricing, and ask what a test will cost before it is done.
Can urgent care be my primary doctor?
Urgent care is built for sudden problems, while a primary care provider follows your health over time. Pioneer Physicians offers both, including annual physicals. To ask about becoming a primary care patient with us, call (630) 914-5373. Our guide to urgent care vs primary care explains which visit fits which problem.
Do I have to fill out forms before I arrive?
No. You can complete check-in paperwork at the clinic when you arrive. Our patient forms page has the details, and you can call (630) 914-5373 to ask whether forms can be filled out ahead of time. However you check in, have your photo ID, insurance card and medicine and allergy list with you.
Where can my child get routine vaccines near Bolingbrook?
We do not give childhood vaccinations, so start with your child’s regular doctor. Will County residents can also use the Will County Health Department, which offers childhood vaccines in Joliet, Bolingbrook and Monee (815-740-8143). The DuPage County Health Department gives childhood shots at its Wheaton, Westmont and Lombard offices (630-682-7400).
Who do I call if my child swallows something harmful?
Call the Poison Center helpline at 1-800-222-1222. The Illinois Poison Center says calls are free and confidential, and its experts can advise you on what to do next. If your child is unconscious or having trouble breathing, call 911 right away instead.
What should I do if I need care after 8 PM?
For anything that might be an emergency, call 911 or go to the closest emergency room. If it can wait until morning, book a next-day visit online in the evening, since the booking page shows the next day’s times. Your own doctor’s office may also forward after-hours calls to a nurse or on-call provider who can advise you.
Sources for this page
- When to use the emergency room: adult. MedlinePlus, U.S. National Library of Medicine.
- When to use the emergency room: child. MedlinePlus, U.S. National Library of Medicine.
- Talking With Your Doctor. MedlinePlus, U.S. National Library of Medicine.
- Urgently needed care. Medicare.gov, Centers for Medicare and Medicaid Services.
- Immunizations. Will County Health Department.
- Immunizations. DuPage County Health Department.
- Poison Center Helpline. Illinois Poison Center.
- 988 Suicide and Crisis Lifeline. Substance Abuse and Mental Health Services Administration (SAMHSA).